📞 Contact Support
We're here to help! Choose the best way to reach our support team.
🚀 Quick Support Options
📧 Email Support
Available: 24/7
Best for: Detailed questions, documentation requests, feature suggestions
- Email: [email protected]
- Response time: Within 24 hours
- Include your account email and detailed description
🆘 Priority Support
🔴 Critical Issues (Immediate Response)
- Payment Problems: Missing payments, incorrect amounts
- Security Concerns: Suspicious activity, account compromise
- System Outages: Platform not working, login issues
- Data Loss: Missing information, corrupted data
Contact: Email support with "CRITICAL" in subject line
🟡 Urgent Issues (Same Day Response)
- Account Access: Can't log in, locked accounts
- Transaction Issues: Failed withdrawals, pending payments
- Business Verification: Delayed approval, missing documents
- Technical Problems: Upload failures, system errors
Contact: Email support with "URGENT" in subject line
🟢 General Questions (24-48 Hour Response)
- Feature Questions: How to use specific features
- Account Setup: Profile completion, preferences
- Billing Inquiries: Invoice questions, payment methods
- General Guidance: Best practices, tips and tricks
Contact: Email support
📋 Before Contacting Support
✅ Self-Service Options
- 📖 Check Documentation: Browse our comprehensive guides
- 📋 FAQ Section: Quick answers to common questions
- 🔍 Search Function: Find specific information quickly
- 📱 In-App Help: Use the help section in your dashboard
📝 Information to Prepare
For All Inquiries:
- Your account email address
- Account type (Business/Customer)
- Clear description of the issue
- Steps you've already tried
For Technical Issues:
- Browser type and version
- Operating system
- Error messages (copy exactly)
- Screenshots of the problem
🏢 Business Support
Dedicated Business Support
Email: [email protected]
Specialized Help:
- Program creation and optimization
- Customer request management
- Billing and invoice questions
- Performance analytics
- Business verification process
- Platform integration support
Business Hours Support
Monday - Friday: 8 AM - 8 PM EST
Saturday: 10 AM - 4 PM EST
Sunday: Closed
👤 Customer Support
Customer Care Team
Email: [email protected]
Specialized Help:
- Account setup and verification
- Incentive request assistance
- Receipt upload guidance
- Withdrawal and payment issues
- Program discovery and suggestions
- Technical troubleshooting
Extended Hours
Monday - Friday: 7 AM - 9 PM EST
Saturday: 9 AM - 6 PM EST
Sunday: 12 PM - 6 PM EST
🔧 Technical Support
Common Technical Issues
Browser Compatibility:
- Chrome (recommended)
- Firefox
- Safari
- Edge
Mobile Support:
- iOS Safari
- Android Chrome
- Responsive design for all devices
File Upload Issues:
- Maximum file size: 10MB
- Supported formats: JPG, PNG, PDF
- Image resolution: Minimum 300 DPI
Troubleshooting Steps
- Clear Browser Cache: Often resolves display issues
- Try Different Browser: Test if issue is browser-specific
- Check Internet Connection: Ensure stable connection
- Disable Extensions: Some extensions can interfere
- Update Browser: Use latest version for best compatibility
📝 Feedback & Suggestions
We Value Your Input
Feature Requests:
- Email: [email protected]
- Include detailed description of desired feature
- Explain how it would benefit users
Bug Reports:
- Email: [email protected]
- Include steps to reproduce the issue
- Attach screenshots or error messages
- Specify browser and operating system
General Feedback:
- Email: [email protected]
- Share your experience with the platform
- Suggest improvements for user experience
Response to Feedback
- Feature Requests: Reviewed monthly, updates shared via email
- Bug Reports: Acknowledged within 24 hours, status updates provided
- General Feedback: Thanked and considered for future improvements
🔗 Quick Links
We're committed to providing excellent support to help you succeed with Incentise. Don't hesitate to reach out - we're here to help!