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Incentive Programs

What is an incentive program?​

An incentive program is a record that links one of your products or services to incentive acknowledgment activity in Incentise. Each program is tied to a single product or service.

Programs are used to:

  • Scope acknowledgment requests and link templates — When you ask someone to confirm they received an incentive, you attach that flow to a program (and therefore to a specific offering).
  • Organize public context — Your public program page reflects that product/service and acknowledgment-related social proof, not a separate “request” or “offer” workflow inside Incentise.
  • Control visibility — Active / Inactive affects whether the program is treated as live for public surfaces and selection in acknowledgment flows (exact behavior follows what you see in the app).
  • Embed social proof — Where the product supports it, you can generate an embed that highlights acknowledgment activity for that program.

Incentise does not use incentive programs as a place for recipients to request incentives or for you to push incentive offers through the app. Think of a program as the container for acknowledgment and proof tied to one catalog item.

Prerequisites​

Before you create an incentive program:

  1. Provider account — Complete provider profile setup (and account setup if you use that guide).
  2. At least one product or service — Create it first.
  3. One program per product/service — Each catalog item can have only one incentive program.

Where to find incentive programs​

  • URL: /provider/incentive-programs (for example https://incentise.com/provider/incentive-programs).
  • Navigation: Open Incentive Programs from the provider area, or paste the URL if your sidebar hides the item.

Incentive Programs dashboard​

What you see​

  1. Search — Find programs by program ID, product/service name, or provider name (as implemented in your workspace).
  2. Pagination — Rows per page (e.g. 5, 10, 20, 50) and page controls.
  3. Add Incentive Program — Creates a new program for a product/service that does not already have one.
  4. Table columns (typical):
    • Incentive Program ID
    • Incentive Program Name
    • Product/Service Name
    • Provider Name
    • Status (Active / Inactive)
    • Created At / Updated At
    • Actions — e.g. Visit, Edit, Copy Link, Embed Widget

Program status (Active / Inactive)​

StatusRole in an acknowledgment-focused workflow
ActiveProgram is on for use with acknowledgment flows and public surfaces that depend on it (as shown in the app).
InactiveProgram is off until you are ready; it should not be relied on for live acknowledgment or public display until you activate it.

You can change status when you edit the program.

Step-by-step​

1. Create a program​

  1. Go to Incentive Programs → Add Incentive Program.
  2. Select Product/Service — Only items without a program yet appear in the list. Required.
  3. Incentive Program Name — Descriptive name (minimum length per form validation). Required.
  4. Create Incentive Program — On success you return to the list. New programs are often Inactive until you edit and set Active.
  5. Plan limits — If you hit your maximum number of programs, the app will show an error; upgrade or free capacity per your pricing plan.

2. Edit a program​

  1. Open the row Actions (⋮) → Edit Incentive Program.
  2. Name — Update if needed.
  3. Product/Service — Usually read-only (cannot move a program to another item).
  4. Status — Set Active when you want this program available for acknowledgment usage and related public behavior.
  5. Update Incentive Program to save.

3. Visit the public program page​

  1. Actions → Visit Incentive Program (opens in a new tab).

What to expect on a page that is acknowledgment-centric:

  • Product/service details for context.
  • Social proof tied to acknowledgments (counts, avatars, or similar—what the app renders for that program).
  • No primary workflow for “submit an incentive request” or “claim an offer” as part of the program’s purpose in this product direction—those are out of scope for how programs are described here.

Actions → Copy Link — Public URL for that program page. Use it wherever you want people to land on that offering’s proof and context (not as a generic “deal request” link).

5. Embed social proof widget​

  1. Actions → Embed Incentive Social Proof Widget (wording may match your app).
  2. Set options such as number of recipient avatars (e.g. 1–20) if the form offers it.
  3. Copy the iframe code and paste it into your site HTML.
  4. Use Preview if available to check layout.

The widget is meant to show acknowledgment-driven trust signals (e.g. avatars, counts of people who acknowledged receiving incentives for that context)—aligned with incentive acknowledgement, not with request/offer pipelines.

Rules and limits​

Quota​

  • Free and paid tiers cap how many programs you can create. The app enforces this when you add a program.

One program per product/service​

  • You cannot create two programs for the same product/service. If the API returns a message like “Incentive request program header already exist”, it means that item already has a program—edit it or add a new product/service first.

Ownership​

  • You manage programs for your vendor account (and catalog items you own).

Best practices​

  1. Name programs clearly — Include the offering or campaign context (e.g. “Acme Pro — acknowledgments”).
  2. Activate when ready — Use Inactive while testing; switch to Active when you want the program used for acknowledgments and public proof.
  3. Use embeds on high-trust pages — Product, pricing, or landing pages where verified acknowledgments help conversion.
  4. Stay within plan limits — Monitor how many programs you use; consolidate duplicate catalog entries if needed.

Troubleshooting​

IssueWhat to do
Product/service not in dropdownIt may already have a program, or it was created under another account.
“Incentive request program header already exist”One program per item—edit the existing program or create another product/service.
Program “not visible”Set status to Active and confirm you are using the correct public link.
Embed problemsConfirm iframe allowed on your site, copy the full code, try preview in app.
Cannot editConfirm you are logged in as the owning provider.

Statistics you care about (acknowledgment lens)​

On program pages or widgets, metrics should be read as acknowledgment and delivery proof, for example:

  • Acknowledgments or acknowledged incentives for that program.
  • Recipients who completed acknowledgment.
  • Avatars or similar for social proof.

Do not interpret program stats as managing incentive request or incentive offer volumes unless your app UI explicitly still labels those (this guide describes the intended acknowledgment-only model).

Support​

Summary​

  • Incentive programs tie each product/service to incentive acknowledgment (acknowledgment outreach, link templates, public proof, embeds)—not to in-app incentive-request or incentive-offer marketplaces.
  • One program per product/service; start Inactive until you are ready, then Active.
  • Use Visit, Copy Link, and Embed to surface acknowledgment-based trust.

Quick reference

  • List: /provider/incentive-programs
  • Add: /provider/incentive-programs/add
  • Edit: /provider/incentive-programs/edit/[incentive_program_id]
  • Embed: /provider/incentive-programs/embed/[incentive_program_id]
  • Products: /provider/product-services
  • Provider profile: /provider/provider-profile

Last updated: April 2026