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Provider Dashboard

The Provider Dashboard is a simple overview of acknowledgments from people who confirmed they received an incentive from you. It helps you see, at a glance, how much social proof you are collecting over time.

What does the dashboard show?​

When you open the dashboard, you see three numbers about acknowledgments (confirmations from recipients):

MetricWhat it means
TotalAll acknowledgments from recipients since your account has been active—your long-term picture.
This monthAcknowledgments recorded in the current calendar month (from the 1st through today).
TodayAcknowledgments recorded today (from midnight through now, using the system’s time rules—see below).

On the page, this appears under a short heading about recipient engagement and Acknowledgements, with a line explaining that you can track real audience acknowledgments of your incentives across all time, this month, and today.

There are no separate cards on this page for incentive requests, offers, “incentives provided,” or conversation messages—those are not part of this dashboard view.

Where do I find it?​

  • In the app: Sidebar → Dashboard (under your provider section).
  • Direct link: /provider/dashboard (after your site address, for example https://incentise.com/provider/dashboard).
  • Page title (browser tab): “Dashboard | Incentise Business Dashboard”.

You need to be logged in as a user who can access the provider area.

What you see on the screen​

Top of the page​

  • Title: “Provider Dashboard”
  • Short description: Monitoring your incentive program performance and engagement metrics (the numbers here are acknowledgment-focused).

Main content​

  • Three cards in a row (on larger screens) or stacked (on small screens):
    • Total — all-time acknowledgments from recipients
    • This month — this calendar month
    • Today — so far today

Numbers count up with a short animation when the data loads.

While loading or if something goes wrong​

  • Loading: You may see “Loading dashboard data…” briefly.
  • Error: You may see a message asking you to refresh the page if data could not be loaded.

Help tour​

  • A “Take Tour” button (with a help icon) can walk you through the dashboard the first time you use it. You can open it again whenever you need a reminder.

How to use the dashboard (simple steps)​

  1. Sign in to your Incentise account.
  2. Open Dashboard from the sidebar (or go to /provider/dashboard).
  3. Read the three numbers—total, this month, today.
  4. If you want newer numbers after people submit acknowledgments, refresh the page (the dashboard loads data when you open it; it does not continuously auto-refresh).

What counts as an acknowledgment here?​

These totals reflect acknowledgments from recipients—moments when someone has confirmed (through your acknowledgment flow) that they received an incentive tied to your brand. They are meant to support trust and social proof, not to replace your own records of payouts or discounts.

If you need details about a single acknowledgment, use the Acknowledgements section in the sidebar, not the dashboard cards alone.

Time periods (plain language)​

  • Total: Everything the system has recorded for your account up to now for this metric.
  • This month: Resets each new calendar month (1st of the month onward).
  • Today: Resets at midnight in the time zone the system uses (often UTC). That may not match midnight where you live—so “today” on the dashboard might differ slightly from your local “today.”

Troubleshooting​

All numbers are zero​

  • Often normal if you just started or have not sent acknowledgment requests yet, or no one has completed a confirmation.
  • What to do: Send acknowledgment requests (or share your acknowledgment links) after you deliver incentives; numbers grow as recipients complete them.

Data does not load​

  • Check your internet connection.
  • Refresh the page or try again in a moment.
  • Sign out and sign back in if your session may have expired.
  • Contact support if it keeps failing.

Numbers look “wrong”​

  • Confirm you are looking at the same account and provider workspace you expect.
  • Remember “Today” may follow UTC (or server time), not your local clock.
  • Small delays can happen until you reload the page after new activity.

Page feels slow​

  • Wait a few seconds after opening.
  • Check your connection; refresh once if needed.

Tips for everyday use​

  • Glance weekly at This month to see whether acknowledgment activity matches your outreach.
  • Use Total when you want a sense of long-term proof you have collected.
  • Use Today after campaigns or busy days to see immediate uptake.
  • For next steps (sending requests, links, embeds), use Acknowledgements and the rest of the provider guides—not only the dashboard.

Frequently asked questions​

Do the numbers update by themselves on the screen?
They reflect the data loaded when you opened the page. Refresh to see the latest counts.

Do all team members see the same numbers?
They should match for the same provider account. If something looks off, try a refresh or ask your admin.

Can I download this as a spreadsheet?
The dashboard is view-only here. For exports, ask support or use other reporting you may have outside Incentise.

Where do I manage individual acknowledgments?
Use Acknowledgements in the sidebar (not the dashboard cards alone).

Need more help?​

  1. Reread the sections above for loading issues and time zones.
  2. Refresh the page or sign in again.
  3. Email [email protected] or use your usual support channel.

Last updated: April 2026