Pricing & Plans
Understanding our pricing plans helps you choose the right option for your business needs. This guide explains all available plans, their features, and how to manage your subscription.
Overview
Incentise offers two pricing plans designed to help you attract and retain customers through incentive programs. Whether you're just starting out or running a growing business, we have a plan that fits your needs.
Key Benefits:
- Free Plan: Start immediately with no credit card required
- Starter Plan: Unlock advanced features for growing businesses
- No Hidden Fees: Transparent pricing with no surprises
- Cancel Anytime: No long-term contracts or cancellation fees
- Easy Upgrades: Upgrade or downgrade your plan at any time
Available Plans
Free Plan - $0 Forever
The Free Plan is perfect for individuals and small businesses just getting started with incentive programs. It includes all the essential features you need to begin attracting and retaining customers.
Pricing: $0 per month (forever free)
What's Included:
- Unlimited incentive requests from customers, vendors, etc.
- 1 incentive program
- 1 Team Member
- 15 incentive offers per month
- 15 incentive distributions per month
- 15 incentive acknowledgement requests per month
- 180 conversation messages per month
- Embed a social proof incentive program on your website
Best For:
- Small businesses testing incentive programs
- Individual entrepreneurs
- Startups with limited budgets
- Anyone wanting to try Incentise risk-free
Getting Started:
- No credit card required
- Start immediately after registration
- Full access to core features
- No time limits or restrictions
Starter Plan - $20 per Month
The Starter Plan is designed for growing businesses that need more features and higher limits to scale their incentive programs effectively.
Pricing: $20 per month
What's Included:
- Unlimited incentive requests from customers, vendors, etc.
- 10 incentive programs (10x more than Free Plan)
- 5 team members (5x more than Free Plan)
- 300 incentive offers per month (20x more than Free Plan)
- 300 incentive distributions per month (20x more than Free Plan)
- 300 incentive acknowledgement requests per month (20x more than Free Plan)
- 5000 conversation messages per month (28x more than Free Plan)
- Embed a social proof incentive program on your website
Best For:
- Growing businesses with multiple incentive programs
- Teams that need collaboration features
- Businesses with higher customer engagement needs
- Companies ready to scale their incentive strategies
Additional Benefits:
- Priority email support
- All Free Plan features included
- Higher monthly limits for all activities
- Multiple team member access
Viewing Pricing Plans
How to Access the Pricing Page
- Navigate to the Pricing page from the main navigation menu
- You'll see both plans displayed side-by-side for easy comparison
- Each plan card shows:
- Plan name and description
- Monthly price
- Complete list of features
- Action button (Get Started, Upgrade, etc.)
Understanding Your Current Plan
When you visit the Pricing page, the system automatically detects your current subscription status:
- If you're on Free Plan: You'll see "Your Current Plan" on the Free Plan card
- If you're on Starter Plan: You'll see "Your Current Plan" on the Starter Plan card
- If you're not logged in: You'll see options to get started with either plan
Comparing Plans
Feature Comparison
| Feature | Free Plan | Starter Plan |
|---|---|---|
| Price | $0/month | $20/month |
| Incentive Programs | 1 | 10 |
| Team Members | 1 | 5 |
| Incentive Offers/Month | 15 | 300 |
| Incentive Distributions/Month | 15 | 300 |
| Acknowledgement Requests/Month | 15 | 300 |
| Conversation Messages/Month | 180 | 5000 |
| Website Embedding | ✓ | ✓ |
| Unlimited Requests | ✓ | ✓ |
| Support | Email (business hours) | Priority email (business hours) |
When to Upgrade
Consider upgrading to the Starter Plan if you:
- Need to run multiple incentive programs simultaneously
- Have a team that needs access to your account
- Exceed the monthly limits on the Free Plan regularly
- Want priority support for faster response times
- Are ready to scale your customer engagement efforts
Managing Your Plan
Upgrading from Free Plan to Starter Plan
Upgrading is simple and takes just a few minutes:
-
Navigate to Pricing Page
- Go to the Pricing page in your account
- Or visit the public pricing page if you're not logged in
-
Review Starter Plan Features
- Review all the features included in the Starter Plan
- Compare with your current Free Plan to see the benefits
-
Click Upgrade Button
- Click the "Upgrade to Starter Plan" button
- If you're not logged in, you'll be asked to log in first
-
Complete Checkout
- You'll be redirected to a secure checkout page
- Enter your payment information
- Review and confirm your subscription
-
Activation
- Your subscription activates immediately after payment
- You'll have instant access to all Starter Plan features
- Your account limits are updated automatically
Important Notes:
- Your existing data is preserved when you upgrade
- You'll be charged $20 immediately
- Billing occurs monthly on the same date
- You can cancel anytime (see Cancellation section)
Downgrading from Starter Plan to Free Plan
If you need to downgrade to the Free Plan:
-
Access Billing Management
- Go to the Billing Invoices page in your account
- Click "Manage your billing, subscription, refund and invoices"
- This opens the Customer Portal
-
Cancel Your Subscription
- In the Customer Portal, navigate to your subscription
- Find and click the cancellation option
- Follow the prompts to cancel
-
What Happens Next
- Your subscription remains active until the end of your current billing period
- You'll continue to have access to Starter Plan features until then
- After the period ends, you automatically return to the Free Plan
- Your account will be limited to Free Plan features
Important Notes:
- You won't be charged for the next billing cycle
- You keep access to Starter Plan features until your current period ends
- Your data is preserved when downgrading
- You can upgrade again anytime
Viewing Your Current Plan Status
To see your current plan and subscription details:
-
From Pricing Page
- Visit the Pricing page
- Your current plan will be marked with "Your Current Plan"
- You'll see upgrade or downgrade options based on your status
-
From Billing Invoices Page
- Go to Billing Invoices in your account
- You'll see your current plan name and price
- View your next billing date (for paid plans)
- See all features included in your plan
Understanding Plan Features
Incentive Programs
An incentive program is a structured campaign where you offer incentives (cashback, discounts, gifts, etc.) to attract or retain customers.
- Free Plan: Create and manage 1 incentive program
- Starter Plan: Create and manage up to 10 incentive programs simultaneously
Use Cases:
- Seasonal promotions
- Customer retention campaigns
- New customer acquisition
- Product launch incentives
Team Members
Team members are additional users who can access and manage your incentive programs.
- Free Plan: 1 team member (yourself)
- Starter Plan: Up to 5 team members
Benefits of Multiple Team Members:
- Collaborate on incentive programs
- Share workload
- Assign different roles and permissions
- Better team coordination
Monthly Limits
Each plan includes monthly limits for various activities:
Incentive Offers:
- Free Plan: 15 per month
- Starter Plan: 300 per month
Incentive Distributions:
- Free Plan: 15 per month
- Starter Plan: 300 per month
Acknowledgement Requests:
- Free Plan: 15 per month
- Starter Plan: 300 per month
Conversation Messages:
- Free Plan: 180 per month
- Starter Plan: 5000 per month
What Happens When You Reach Limits:
- You'll receive a notification when approaching your limit
- You can upgrade to Starter Plan for higher limits
- Limits reset at the beginning of each month
- Some features may be temporarily unavailable until limits reset
Website Embedding
Both plans allow you to embed your incentive program on your website, creating social proof and encouraging customer engagement.
How It Works:
- Generate an embed code from your account
- Add the code to your website
- Your incentive program displays on your site
- Customers can interact directly from your website
Frequently Asked Questions
Is the Free Plan Really Free Forever?
Yes! The Free Plan has no time limits, charges, or hidden fees. You can use it forever with full access to all core features. There are no restrictions on how long you can stay on the Free Plan.
Can I Cancel My Subscription Anytime?
Absolutely! You can cancel your Starter Plan subscription at any time. There are no long-term contracts or cancellation fees. Your account will remain active until the end of your current billing period, and then you'll automatically return to the Free Plan.
Can I Upgrade Later?
Yes! You can start with the Free Plan and upgrade to the Starter Plan anytime. When you upgrade:
- All your existing data is preserved
- You get immediate access to Starter Plan features
- Your account limits are updated instantly
- You're charged immediately for the first month
Do I Need a Credit Card to Start?
No credit card required! You can create your account and start using the Free Plan immediately without providing any payment information. Only upgrade to the Starter Plan when you're ready and need the additional features.
What Support Do I Get?
- Free Plan: Email support during business hours
- Starter Plan: Priority email support during business hours with faster response times
Both plans include access to our knowledge base and documentation.
How Quickly Can I Get Started?
Setup takes just minutes! Here's what you need to do:
- Create your account (no credit card needed)
- Configure your first incentive program
- Start engaging with customers immediately
You can be up and running in under 10 minutes.
What Happens to My Data When I Upgrade or Downgrade?
Your data is always preserved. When you upgrade or downgrade:
- All your incentive programs remain intact
- Customer data is maintained
- Historical records are kept
- Settings and configurations are saved
You only gain or lose access to features and limits based on your plan.
Can I Switch Plans Multiple Times?
Yes, you can switch plans as needed. However, keep in mind:
- Upgrading takes effect immediately
- Downgrading takes effect at the end of your billing period
- You'll be charged or refunded according to your billing cycle
- Frequent switching may affect your billing dates
What Payment Methods Are Accepted?
We accept:
- Credit cards (Visa, Mastercard, American Express)
- Debit cards
- Other payment methods as supported by our billing provider
All payments are processed securely through our billing infrastructure.
Will My Price Change?
Your price is locked in when you subscribe. If we introduce new plans or change pricing:
- Your current plan price remains the same
- You can choose to switch to new plans if desired
- We'll notify you of any significant pricing changes
What If I Exceed My Monthly Limits?
If you exceed your monthly limits:
- You'll receive notifications when approaching limits
- Some features may be temporarily unavailable
- You can upgrade to Starter Plan for higher limits
- Limits reset automatically at the beginning of each month
Can I Get a Refund?
Refund policies depend on your specific situation. To request a refund:
- Access the Customer Portal from your Billing Invoices page
- Navigate to the relevant invoice or subscription
- Submit a refund request
- Our support team will review your request
Contact support if you have questions about refund eligibility.
Tips for Choosing the Right Plan
Start with Free Plan If:
- You're new to incentive programs
- You have a small business or are an individual
- You want to test the platform first
- You have low monthly activity needs
- Budget is a primary concern
Upgrade to Starter Plan If:
- You regularly exceed Free Plan limits
- You need multiple incentive programs
- You have a team that needs access
- You're ready to scale your customer engagement
- You want priority support
Best Practices:
- Start Free: Begin with the Free Plan to learn the platform
- Monitor Usage: Track your monthly activity to see if you need more
- Upgrade When Ready: Upgrade when you consistently need more features
- Review Regularly: Check your usage monthly to ensure you're on the right plan
Getting Help
If you need assistance with pricing or plans:
- Check the Pricing Page: Visit the pricing page for the latest information
- Review This Guide: This guide covers most common questions
- Contact Support: Reach out through your account for personalized help
- Visit Billing Invoices: Check your subscription status and manage billing
Remember: You can always start with the Free Plan and upgrade when you're ready. There's no risk, and you can cancel anytime!