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Billing & invoices

After you sign up as a provider, Billing & invoices is where you see your current plan, start an upgrade to Starter, and jump into your subscription and invoice tools.

Managing billing, invoices, and payment methods for Incentise paid plans is handled on Polar.sh—our billing partner. When you click Manage your billing, subscription, refund and invoices (or similar), Incentise opens Polar’s Customer Portal in a new tab. That portal is where you view orders and subscriptions, download receipts, update cards, and more. Polar’s own overview is here: Customer Portal — Polar documentation.

Only account administrators can open that portal from Incentise in most setups.

What you’ll see on the Billing & invoices page​

The screen changes slightly depending on whether you’re on Free, Starter, or in the middle of cancelling. Below is what each situation usually means.

On the Free plan​

  • Your plan shows as Free at $0
  • You’ll see a short list of what Free includes, for example:
    • One product or service
    • One team member
    • Up to 15 acknowledgement invitations by email per month
    • Up to 15 recipient acknowledgements per month
    • Both social proof embed widgets (program and acknowledgement)
  • A clear way to upgrade to Starter when you’re ready

On the Starter plan ($17 USD / month)​

  • Your plan shows as Starter with the monthly price you pay
  • Next billing date when your subscription renews
  • A button to manage billing — this opens Polar’s Customer Portal in a new tab
  • A summary of Starter benefits, for example:
    • Up to 150 products or services
    • Up to 5 team members
    • Up to 1,500 acknowledgement invitations by email per month
    • Up to 1,500 recipient acknowledgements per month
    • Both widgets
    • API and webhooks (coming soon)
    • Priority email support

The exact price and renewal date always come from your live subscription—if anything differs from $17, what you see in your account is correct.

You cancelled Starter but the paid period hasn’t ended yet​

  • You still see Starter until the end date
  • You may see a note that the subscription will not renew
  • You can still use the portal for invoices and cards until the period ends

Your paid period ended — you’re back on Free​

  • The page shows Free again
  • You can subscribe to Starter again if you want paid limits back
  • The portal remains useful for downloading past invoices

Polar Customer Portal (manage billing & invoices)​

The Customer Portal is Polar’s product: a separate, secure site that opens when you use Manage your billing, subscription, refund and invoices from Incentise. Polar designed it so customers can view and manage orders and subscriptions, access receipts and benefits, and handle day‑to‑day billing tasks in one place. Read how it works in Polar’s guide: Customer Portal.

Typical things you can do in the Polar portal

  • See subscription status and renewal dates
  • Download invoices and receipts (often as PDF) for your records
  • Add, update, or remove payment methods
  • Cancel a subscription (you usually keep paid features through the end of the period you paid for)
  • Update billing address and related details
  • Start a refund request where our policy allows it

Screens and labels may change when Polar updates the portal; if something looks different from this list, use the options you see there or contact [email protected].

Upgrade, cancel, and renew​

Upgrade from Free to Starter
From Billing & invoices or our Pricing page, follow the upgrade flow and pay at secure checkout. Starter limits apply once the subscription is active.

Cancel Starter
Open the Polar Customer Portal from Billing & invoices, find your subscription, and cancel. You won’t be charged for the next cycle; you normally keep Starter until the current paid period ends.

Subscribe again after being on Free
Use Upgrade to Starter (or the equivalent) on Billing & invoices or Pricing and complete checkout again.

Invoices and payments​

  • Invoices list what you were charged and when; download them from the Polar Customer Portal for accounting or taxes.
  • If a payment fails, update your card in the Polar portal and watch for email reminders from us or from Polar.
  • Cards and other methods accepted are whatever Polar checkout and the Customer Portal offer at the time you pay.

Privacy and security​

Checkout and the Customer Portal run on Polar.sh. Sensitive payment data is handled by Polar’s infrastructure, not stored on Incentise for you to manage manually. For more on what customers can do in the portal, see Polar — Customer Portal.

Use a trusted device and browser when managing billing.

Common questions​

Who can manage billing?
Usually the account owner or an admin. Other users may see billing greyed out or hidden.

What happens to my data if I downgrade?
Your account stays; limits drop to Free. If you have more products or usage than Free allows, check what the product asks you to adjust—we’re happy to help at [email protected].

How much is Starter?
$17 USD per month on our public plans today. Your invoice and Billing page always show the amount that applies to you.

Where do I get help?
[email protected] — include your account email and, if you have one, an invoice number. For how Polar’s portal works (sign-in, orders, subscriptions), see Polar’s Customer Portal docs.

Last updated: April 2026