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Incentive Acknowledgement Guide for Recipients

This guide will help you understand how to acknowledge that you have received an incentive (such as cashback, discount, or other rewards) from a provider using the Incentise platform.

What is an Incentive Acknowledgement?​

An incentive acknowledgement is a confirmation that you have received an incentive from a provider. When a provider sends you an incentive, they will ask you to confirm receipt. This helps them track that their incentives were successfully delivered and keeps their records accurate.

How It Works​

Step 1: Receive the Invitation Email​

When a provider sends you an incentive, you will receive an email invitation to acknowledge receipt. This email will include:

  • Details about the incentive you received (value and description)
  • A secure link to acknowledge receipt
  • Information about when the invitation expires (typically 7 days from when it was sent)
  • A personal message from the provider (if they included one)

Important: The acknowledgement link in the email is unique to you and expires after a certain period. Make sure to click the link before it expires.

  1. Open the email you received from the provider
  2. Find the acknowledgement link (it will be a button or clickable text)
  3. Click the link to open the acknowledgement page

The system will automatically validate your link. You may see a brief "Validating token..." message while the system checks that your link is valid and hasn't expired.

What if the link doesn't work?

  • "Invalid Token" or "Token has expired": The link may have expired or been used already. Contact the provider to request a new invitation.
  • "No token provided": The link may be incomplete. Make sure you clicked the full link from the email.

Step 3: Review Incentive Details​

Once your link is validated, you'll see a page showing:

  • Your Email Address: Confirms this invitation is for you
  • Program ID: The identifier for the incentive program
  • Expiration Date: When this invitation expires (if applicable)
  • Incentive Details: Information about what you received

Review these details to make sure everything is correct before proceeding.

Step 4: Complete the Acknowledgement Form​

The form you see depends on whether you already have an account on Incentise:

If You're Already Registered​

If you already have an Incentise account (your email is registered in the system), you'll see a simpler form that only requires:

Acknowledgement Message

  • A message confirming you received the incentive
  • You can write your own message or use one of the suggested templates
  • The message is required and cannot be empty

Using Template Suggestions:

  • Browse through pre-written message templates using the arrow buttons
  • Click "Use This Template" to automatically fill your message with a template
  • You can edit the template text after selecting it
  • Click the "X" button to clear your message and start over

If You're Not Registered​

If you don't have an Incentise account yet, you'll need to provide additional information:

Personal Information:

  • First Name: Your first name (required)
  • Last Name: Your last name (required)

Social Media Links:

  • At least one social media link or website URL is required
  • You can add multiple links by clicking "Add Social Link"
  • For each link, you'll need to:
    • Select the platform type (LinkedIn, Instagram, Facebook, X, YouTube, TikTok, GitHub, or Website)
    • Enter the full URL (must start with https://)
  • You can remove links by clicking the "Remove" button

Acknowledgement Message:

  • A message confirming you received the incentive
  • You can write your own message or use template suggestions
  • The message is required and cannot be empty

Tips for Filling Out the Form:

  • Make sure all required fields are filled before submitting
  • URLs must be complete and valid (start with https://)
  • You can add as many social media links as you want
  • The message textarea will automatically expand as you type

Step 5: Submit Your Acknowledgement​

  1. Review all the information you've entered
  2. Click the "Submit Acknowledgement" button
  3. A confirmation dialog will appear asking you to confirm your submission
  4. Click "Submit" to confirm, or "Cancel" to go back and make changes

Important: Once you submit, you cannot undo this action. Make sure all information is correct before confirming.

After clicking "Submit," you'll see a "Submitting..." message while your acknowledgement is being processed. Please wait and don't close the page during this time.

Step 6: View Confirmation Page​

After successfully submitting your acknowledgement, you'll be redirected to a confirmation page that shows:

Success Message:

  • A green checkmark indicating your acknowledgement was received
  • A message thanking you for confirming receipt

What Happens Next:

  • Confirmation Sent: The provider has been notified that you received your incentive
  • Record Updated: Your confirmation helps the provider track incentive delivery and maintain accurate records
  • Access Your Messages: You can view all your submitted acknowledgements by logging in at https://incentise.com/auth/magic-link

Additional Options:

  • Contact Support: If you have questions or need help
  • Help Center: Access additional resources and documentation
  • Return to Home: Go back to the Incentise homepage

Understanding the Process​

What Happens Behind the Scenes​

When you submit your acknowledgement:

  1. Your Response is Recorded: The system saves your acknowledgement message and any personal information you provided
  2. A Conversation is Created: A conversation thread is automatically created between you and the provider
  3. Messages are Exchanged:
    • The provider's original message is recorded
    • Your acknowledgement message is added to the conversation
  4. Records are Updated: The provider's records are updated to show that you have acknowledged receipt of the incentive
  5. Distribution is Tracked: The incentive distribution is marked as successfully delivered

If You're a New User​

If you weren't registered before submitting your acknowledgement:

  • A new account is automatically created for you using your email address
  • Your profile information (name and social media links) is saved
  • You can later log in using the magic link feature to view your message history and acknowledgements

Common Questions​

How long do I have to acknowledge?​

Typically, acknowledgement invitations expire 7 days after they are sent. The exact expiration date is shown on the acknowledgement page. If your invitation has expired, contact the provider to request a new one.

Can I change my acknowledgement after submitting?​

No, once you submit your acknowledgement, it cannot be changed. Make sure all information is correct before clicking "Submit."

What if I made a mistake in my message?​

If you notice a mistake before submitting, you can edit your message. However, after you click "Submit" and confirm, you cannot make changes. If you need to correct something after submission, contact the provider directly.

Do I need to create an account first?​

No, you don't need to create an account before acknowledging. If you're not registered, the system will create an account for you when you submit your acknowledgement. You can then log in later to view your message history.

What social media platforms can I add?​

You can add links from:

  • LinkedIn
  • Instagram
  • Facebook
  • X (formerly Twitter)
  • YouTube
  • TikTok
  • GitHub
  • Website (any other website URL)

If you're not registered, at least one social media link or website URL is required. You cannot skip this step. If you don't have social media, you can add your personal website or any other URL.

What should I write in my acknowledgement message?​

Your message should confirm that you received the incentive. You can:

  • Write a personal message thanking the provider
  • Use one of the suggested templates
  • Simply confirm receipt in your own words

The message should be clear and confirm that you received the incentive described in the invitation.

How do I view my past acknowledgements?​

After submitting an acknowledgement, you can log in to Incentise using the magic link feature at https://incentise.com/auth/magic-link. You'll need to use the same email address that received the invitation. Once logged in, you can view all your conversations and acknowledgements.

What if I didn't receive the incentive?​

If you haven't actually received the incentive but received an invitation to acknowledge it, contact the provider directly to clarify. Do not submit an acknowledgement if you haven't received the incentive.

If the link doesn't work, it may have:

  • Expired (check the expiration date)
  • Already been used
  • Been corrupted in the email

Contact the provider to request a new invitation link.

Can I acknowledge on behalf of someone else?​

No, each acknowledgement link is unique to the recipient's email address. Only the person who received the email should submit the acknowledgement.

Tips for Success​

  1. Act Promptly: Don't wait until the last day to acknowledge. Links can expire, and it's better to complete the process while the details are fresh in your mind.

  2. Check Your Email: Make sure to check the email address where you normally receive communications from the provider. The invitation will be sent to the email address the provider has on file.

  3. Use Templates: If you're unsure what to write, use the template suggestions. You can always edit them to make them more personal.

  4. Double-Check Information: Before submitting, review all the information you've entered, especially URLs and your acknowledgement message.

  5. Keep Records: After submitting, you'll receive a confirmation. Consider taking a screenshot or noting the date for your records.

  6. Contact Support if Needed: If you encounter any issues or have questions, don't hesitate to contact support or the provider directly.

Troubleshooting​

The page shows "Invalid Token"​

Possible causes:

  • The link has expired
  • The link has already been used
  • The link was copied incorrectly

Solution: Contact the provider to request a new invitation.

The form won't submit​

Check:

  • Are all required fields filled?
  • Are URLs valid and complete (starting with https://)?
  • Is your acknowledgement message not empty?
  • Are there any error messages shown in red?

Solution: Fix any errors shown and try again.

I can't see template suggestions​

Possible causes:

  • Your browser may be blocking certain content
  • There may be a temporary loading issue

Solution: Refresh the page or try writing your own message.

The submission is taking too long​

Possible causes:

  • Slow internet connection
  • Server processing delay

Solution: Wait a moment. If it takes more than a minute, refresh the page and try again. If the problem persists, contact support.

Security and Privacy​

  • Secure Links: Each acknowledgement link is unique and secure. Don't share your link with others.
  • Personal Information: Your personal information is only used to create your account and is shared with the provider as part of the acknowledgement process.
  • Email Verification: The system verifies that the email address matches the invitation before allowing you to proceed.

Getting Help​

If you need assistance:

  1. Contact the Provider: Reach out directly to the provider who sent you the incentive invitation
  2. Contact Support: Use the "Contact Support" link on the success page or visit the help center
  3. Check Help Center: Visit the help center for additional resources and documentation

Summary​

Acknowledging receipt of an incentive is a simple process:

  1. ✅ Receive the invitation email
  2. ✅ Click the secure link
  3. ✅ Review the incentive details
  4. ✅ Fill out the acknowledgement form (message only if registered, or personal info + message if not registered)
  5. ✅ Submit and confirm
  6. ✅ View the success confirmation

The entire process typically takes just a few minutes and helps providers maintain accurate records of incentive delivery. Thank you for taking the time to acknowledge your incentive receipt!