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View Incentive Distribution

Track how incentives are distributed for your request

Overview​

The Incentive Distributions page shows detailed information about how incentives have been distributed for your request. This includes payment details, distribution status, and recipient information.

Understanding Incentive Delivery: The distribution records on the Incentise platform reflect the actual delivery of incentives. Actual incentives provided by the provider could be delivered through a third-party application. For example, for cashback, the funds could be transferred directly to your account, and the incentive would only be recorded in Incentise. However, for discount codes, for example, they could be given directly within the Incentise platform. The distribution of incentives on the Incentise platform is a form of record that reflects reality.

How to Access​

  1. Go to Incentive Requests page
  2. Find your request in the table
  3. Click the action menu (⋮)
  4. Select "View Incentive Distributions"

Understanding the Distributions Table​

Table Columns​

ColumnDescription
Distribution IDUnique identifier for the distribution
EmailRecipient's email address (clickable link to profile)
Incentive ValueAmount or value of the incentive
Incentive Value DescriptionDetails about the incentive
StatusCurrent distribution status
Created AtWhen the distribution was created
Updated AtLast update timestamp

Distribution Statuses​

StatusMeaningBadge Color
SuccessIncentive successfully distributedGreen
FailedDistribution failedRed
PendingDistribution in progressGray

Page Features​

  • Use the search bar to find specific distributions
  • Searches across all columns
  • Results update as you type

Pagination​

  • Choose how many items per page (5, 10, 20, 50)
  • Navigate between pages using Previous/Next buttons
  • See total entries count
  • Back Button - Return to Incentive Requests list
  • Quick Actions (FAB) - Access related pages

For Single Requests​

For single requests, you'll typically see:

  • One distribution entry for yourself
  • Your incentive value and status
  • Distribution timestamp

For Group Requests​

For group requests, you'll see:

  • Multiple distribution entries (one per member)
  • Each member's incentive value
  • Individual status for each distribution
  • Click on email to view member profile

Distribution Lifecycle​

1. Request Approved​

When your request is approved, distributions are prepared.

2. Distribution Created​

Individual distributions are created for each recipient.

3. Processing​

The system processes each distribution.

4. Completed​

  • Success - Incentive delivered
  • Failed - Issue with distribution (retry may be needed)

How Incentives Are Delivered​

Incentives can be delivered through different methods:

Delivery MethodDescriptionExample
Third-Party ApplicationIncentive is delivered outside Incentise, and the platform records itCashback funds transferred directly to your bank account
Incentise PlatformIncentive is provided directly within the platformDiscount codes given within Incentise
External SystemIncentive delivered through provider's systemGift cards sent via email

Note: The distribution record reflects the actual delivery of the incentive, regardless of the delivery method used.

Common Scenarios​

Cashback Distribution​

ScenarioWhat You See
Approved cashbackDistribution with value and "Pending" status
Cashback sent (via third-party)Status changes to "Success" - funds transferred to your account
Issue occurredStatus shows "Failed" with details

Discount Code Distribution​

ScenarioWhat You See
Code generated (within Incentise)Distribution with code description
Code deliveredStatus shows "Success" - code available in platform

Troubleshooting​

IssueSolution
No distributions shownRequest may not be at distribution stage yet
Status stuck on "Pending"Distribution is processing, check back later
"Failed" statusContact support or check messages with provider