View Group Messages
Communicate with other members of your group incentive request
Overview
The Group Messages page provides a chat interface for group members to communicate with each other. This is separate from the Messages with Provider and is specifically for coordination between group members.
How to Access
- Go to Incentive Requests page
- Find a Group request in the table
- Click the action menu (⋮)
- Select "View Group Messages"
Page Layout
Header Section
- Back Button - Return to Incentive Requests
- Title - "Group Messages"
- Description - "Communicate with members of your incentive request group"
- Member Count - Shows total number of group members
Chat Area
A chat-style interface showing all group messages.
Chat Interface
Message Display
Messages appear in a chronological feed:
- Your messages - Distinguished styling
- Other members' messages - Different styling
- Each message shows:
- Sender's name and avatar
- Message content
- Timestamp
- File attachments (if any)
Sending Messages
- Type your message in the text area
- Click Send or press Enter
- Your message appears in the chat
File Attachments
You can share files with the group:
- Click attachment button
- Select file(s) to upload
- Files are shared with all members
Who Can See Group Messages?
| User Type | Can View | Can Send |
|---|---|---|
| Group Creator | Yes | Yes |
| Active Members | Yes | Yes |
| Pending Members | No | No |
| Non-members | No | No |
Message Features
Text Messages
- Standard text communication
- Supports basic formatting
- Maximum character limit applies
File Sharing
Share documents and images:
- Click to download files
- Preview images inline
- See file name and size
Timestamps
- Each message shows when it was sent
- Date separators for different days
- Relative time (e.g., "5 min ago")
Difference from Provider Messages
| Aspect | Group Messages | Provider Messages |
|---|---|---|
| Participants | Group members only | You and the provider |
| Purpose | Member coordination | Request discussion |
| Status Changes | No | Yes |
| Who Can Reply | All members | Creator only |
Best Practices
Effective Group Communication
✅ Do:
- Introduce yourself when joining
- Share relevant information
- Coordinate on group decisions
- Be respectful to all members
❌ Don't:
- Spam the chat
- Share sensitive personal information
- Go off-topic
- Ignore messages from other members
Coordinating Your Group
- Discuss incentive expectations
- Share findings about the product/service
- Coordinate any required actions
- Support each other through the process
Group Message Workflow
1. Group Created
Creator sets up group → Members invited → Members join
2. Coordination Phase
Members introduce themselves → Discuss the request → Share information
3. Request Processing
Provider responds → Creator shares updates → Members prepare for incentive
4. Completion
Incentive distributed → Members confirm receipt → Celebrate success!
Loading Previous Messages
For conversations with many messages:
- Scroll to the top of the chat
- Click "Load previous messages" if available
- Older messages appear above
Navigation
Quick Actions Button (FAB)
Access related pages:
- View Group Members
- View Messages with Provider
- View Incentive Request Detail
- View Incentive Distributions
Back Button
Return to the main Incentive Requests list.
Troubleshooting
| Issue | Solution |
|---|---|
| Can't see Group Messages option | Verify it's a Group request |
| Messages not loading | Refresh the page |
| Can't send messages | Check if you're an active member |
| Members not responding | Send a follow-up, check member status |