🗑️ Delete Account
Account deletion is PERMANENT and CANNOT be undone. Before proceeding, make sure you understand the consequences and have backed up any important data.
Understanding Account Deletion
When you delete your account, the following will happen:
| What Happens | Details |
|---|---|
| All data permanently removed | Your business information, programs, and history will be deleted |
| Loss of access | You will lose access to all your business information |
| Irreversible action | There is no way to recover a deleted account |
| Immediate logout | You will be immediately logged out and redirected to the login page |
| Team access revoked | All team member access will be revoked |
| Active programs affected | All active programs and incentives associated with your account will be affected |
Before Deleting Your Account
Backup Checklist
Before you proceed with account deletion, consider these important steps:
| Step | Action |
|---|---|
| ✅ Backup Important Data | Download or export any business data, reports, or information you need to keep |
| ✅ Close Active Programs | Complete or close any active incentive programs |
| ✅ Resolve Outstanding Issues | Make sure there are no pending transactions or unresolved matters |
| ✅ Notify Team Members | Inform your team members that the account will be deleted |
Consider Alternatives
Before deleting, ask yourself:
- 🤔 Can you achieve your goal by simply not using the account?
- 🤔 Would deactivating or pausing be better than deleting?
- 🤔 Have you contacted support to see if there's another solution?
If you're unsure, contact support first. They may be able to help with an alternative solution that doesn't require permanent account deletion.
How to Delete Your Account
Step-by-Step Process
- Navigate to Settings > Delete Account
- Read the warning message carefully
- In the confirmation field, type exactly:
DELETE MY ACCOUNT- The text must match exactly (all uppercase, with spaces)
- This is a safety measure to prevent accidental deletion
- Click the "Delete My Account" button
- Wait for the confirmation
- You will be automatically logged out
- You'll be redirected to the login page
Confirmation Text Requirements
| Requirement | Details |
|---|---|
| Exact Text | Must be typed exactly as: DELETE MY ACCOUNT |
| Case-Sensitive | All letters must be UPPERCASE |
| Spaces Required | Include spaces between words |
| No Extra Characters | Don't add anything else before or after |
If the Confirmation Text is Incorrect
- You'll see an error message
- The deletion will not proceed
- Check that you typed the text exactly as shown
- Try again with the correct text
After Account Deletion
Once your account is deleted:
| What You Can't Do | What You Can Do |
|---|---|
| ❌ Log in with your previous credentials | ✅ Create a new account if needed |
| ❌ Access any previous data | ✅ Start fresh with new account |
| ❌ Recover the deleted account | ✅ Contact support for questions |
| ❌ Restore team member connections | ✅ Set up a new organization |
Alternatives to Account Deletion
If you're considering deleting your account, here are some alternatives:
You're Not Using It Anymore
Alternative: Simply stop using it - there's no need to delete it. Your account will remain inactive without any action required.
You Have Concerns
Alternative: Contact support - they may be able to help address your concerns without requiring account deletion.
You Want a Fresh Start
Alternative: Consider if you really need to delete, or if you can just update your business information and start fresh with the existing account.
You're Switching Businesses
Alternative: You might be able to update your Provider Entity information to reflect your new business instead of creating a new account.
Frequently Asked Questions
Can I recover my account after deletion?
No. Account deletion is permanent and irreversible. Once deleted, there is no way to recover your account or any associated data.
What happens to my team members?
Their access to your organization will be immediately revoked. They will keep their individual Incentise accounts but will no longer be part of your team.
What about active incentive programs?
All active programs associated with your account will be affected. We strongly recommend closing or completing all programs before deleting your account.
Can I delete my account and then create a new one with the same email?
After deletion, you may be able to create a new account using the same email address. However, none of your previous data will be transferred.
Is there a cooling-off period?
No. Account deletion is immediate and permanent. Make sure you're absolutely certain before proceeding.
Contact Support First
Before deleting your account, we strongly recommend contacting Incentise support. They may be able to:
- Help resolve any issues you're experiencing
- Offer alternative solutions
- Export important data before deletion
- Answer any questions about the process
Remember: Account deletion is a permanent action that cannot be undone. Take your time to consider all options before proceeding.
Summary
| Key Point | Details |
|---|---|
| Permanence | Deletion is permanent and irreversible |
| Confirmation Required | Type DELETE MY ACCOUNT exactly to confirm |
| Data Loss | All data will be permanently removed |
| Consider Alternatives | Contact support or explore other options first |
| Backup First | Export any important data before deleting |