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🔐 Account Settings

The Account section shows your core account information. Some details can be viewed but not edited directly from this page.

Viewing Your Account Information​

Navigate to Settings > Account to see your account details:

Username​

FieldDetails
What it isYour unique account identifier
EditableView only on this page
To ChangeClick the "Edit your username" link below the field

Email Address​

FieldDetails
What it isYour registered email address
EditableView only on this page
To ChangeClick the "Edit your email" link below the field
Important

This email is used for account notifications and password resets. Keep it up to date!

Account Status​

FieldDetails
What it isYour current account status (e.g., Active, Inactive, Pending)
EditableAutomatically managed by the system
tip

If your status shows as anything other than "Active", contact support for assistance.

Created At​

FieldDetails
What it isThe date and time your account was created
EditableCannot be changed

Modified At​

FieldDetails
What it isThe date and time your account was last updated
EditableAutomatically updated when you make changes

Changing Your Username​

Step-by-Step Process​

  1. Navigate to Settings > Account
  2. Find the Username field
  3. Click the "Edit your username" link
  4. You'll be taken to the Edit Username page
  5. Enter your new username in the field
  6. Click "Change Username"
  7. Wait for the success message
  8. You'll be automatically redirected back to the Account page

Username Requirements​

RequirementDetails
LengthMust be at least 3 characters long
CharactersCan contain letters, numbers, and underscores
UniquenessMust be unique - if someone else is using it, you'll need to choose a different one
tip

Choose a username that's professional and easy to remember.

If Your Username is Already Taken​

  • You'll see an error message
  • Try adding numbers or underscores to make it unique
  • Example: If "johnsmith" is taken, try "john_smith" or "johnsmith123"

Changing Your Email Address​

Changing your email is a two-step process for security reasons.

Step 1: Request Email Change​

  1. Navigate to Settings > Account
  2. Find the Email field
  3. Click the "Edit your email" link
  4. You'll be taken to the Edit Email page
  5. Enter your current email address in the "Current Email" field
  6. Enter your new email address in the "New Email" field
  7. Click "Save Changes (Step 1 of 2)"
  8. A verification email will be sent to your NEW email address

Step 2: Verify Your New Email​

  1. Check your new email inbox (and spam folder if needed)
  2. Look for an email from Incentise with a verification code
  3. Copy the verification code from the email
  4. You'll be automatically redirected to the verification page
  5. Enter the verification code in the field
  6. Click "Verify Code (Step 2 of 2)"
  7. Wait for the success message
  8. You'll be redirected back to the Account page

Important Notes About Email Changes​

NoteDetails
Verification RequiredYou must verify the new email before it becomes active
Code ExpirationVerification codes expire after a certain time - request a new one if needed
Email AvailabilityThe new email cannot already be registered to another account
Current Email Must MatchMake sure you enter your current email correctly in Step 1

If You Don't Receive the Verification Email​

  1. Check your spam or junk folder
  2. Wait a few minutes - emails can take time to arrive
  3. Make sure you entered the new email address correctly
  4. Try requesting the change again
  5. Contact support if the problem persists

Troubleshooting​

Can't Change Username​

Problem: You get an error when trying to change your username.

Solutions:

  • Make sure the username is at least 3 characters long
  • Check that it only contains letters, numbers, and underscores
  • The username might already be taken - try a different one
  • Wait a moment and try again - there might be a temporary issue

Email Verification Code Not Received​

Problem: You don't receive the verification email when changing your email.

Solutions:

  • Check your spam or junk folder
  • Wait a few minutes - emails can take time to arrive
  • Verify you entered the new email address correctly
  • Make sure the email address is valid and active
  • Try requesting the verification code again
  • Contact support if the problem persists

Best Practices​

  1. Keep Email Updated: Always maintain a current, accessible email address
  2. Use a Professional Username: Choose something appropriate for business contexts
  3. Monitor Account Activity: Regularly check your account settings for any unexpected changes
  4. Secure Your Email: Since your email is used for password resets, keep it secure with a strong password