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🔑 Change Password

Keeping your password secure is essential for protecting your account. Change it regularly and whenever you suspect it may have been compromised.

Accessing Password Change​

Navigate to Settings > Change Password to update your password.

Password Requirements​

Your new password must meet these requirements:

RequirementDetails
LengthBetween 8 and 100 characters
Uppercase LetterMust contain at least one uppercase letter (A-Z)
Lowercase LetterMust contain at least one lowercase letter (a-z)
NumberMust contain at least one number (0-9)
UniquenessCannot be the same as your current password

Good Password Examples​

✅ MySecure123! ✅ Business2024# ✅ Incentise@Pass1

Bad Password Examples​

❌ password - too simple, no numbers/uppercase ❌ 12345678 - no letters ❌ PASSWORD - no lowercase, no numbers

Changing Your Password​

Step-by-Step Process​

  1. Navigate to Settings > Change Password
  2. Enter your current password in the "Current Password" field
    • Click the eye icon to show/hide the password if needed
  3. Enter your new password in the "New Password" field
    • Click the eye icon to show/hide the password if needed
    • Make sure it meets all the requirements listed above
  4. Review the password requirements shown below the field
  5. Click "Change Password"
  6. Wait for the success message
  7. Your password is now updated

Password Visibility Toggle​

ActionResult
Click the eye iconShows the password in plain text
Click the eye-off iconHides the password (shows dots)
tip

Use the visibility toggle to verify you're typing the password correctly.

Common Errors and Solutions​

If Your Current Password is Incorrect​

Problem: You see an error message about incorrect current password.

Solutions:

  • Double-check that you're entering your current password correctly
  • Make sure Caps Lock is not enabled
  • Try typing the password slowly and carefully
  • If you've forgotten your current password, use the "Forgot Password" feature on the login page

If Your New Password Doesn't Meet Requirements​

Problem: You see specific error messages explaining what's missing.

Common Issues:

Error MessageSolution
"Password must contain at least one uppercase letter"Add a capital letter (A-Z)
"Password must contain at least one lowercase letter"Add a lowercase letter (a-z)
"Password must contain at least one number"Add a digit (0-9)
"Password must be at least 8 characters"Make your password longer

If Your New Password is the Same as Current​

Problem: You see an error: "New password must be different with current password"

Solution: Choose a different password that you haven't used before.

Password Security Tips​

Creating Strong Passwords​

  1. Mix Characters: Combine uppercase, lowercase, numbers, and special characters
  2. Make it Long: Longer passwords are harder to crack - aim for 12+ characters
  3. Avoid Common Words: Don't use dictionary words or personal information
  4. Use Passphrases: Consider using a memorable phrase like "MyDog@teChocolate2024!"

Password Management Best Practices​

PracticeWhy It's Important
Use Unique PasswordsDon't reuse passwords from other accounts
Change RegularlyUpdate your password every 3-6 months
Don't ShareNever share your password with anyone
Use a Password ManagerConsider using tools like LastPass, 1Password, or Bitwarden

When to Change Your Password Immediately​

Change your password right away if:

  • ⚠️ You suspect someone else knows your password
  • ⚠️ You've used the password on a compromised website
  • ⚠️ You receive a security alert about your account
  • ⚠️ You've shared your password (even temporarily)
  • ⚠️ You notice unusual activity on your account

Troubleshooting​

Password Change Fails​

Problem: You can't change your password or get an error.

Solutions:

  1. Verify your current password is correct
  2. Make sure your new password meets all requirements:
    • At least 8 characters (up to 100)
    • Contains at least one uppercase letter
    • Contains at least one lowercase letter
    • Contains at least one number
  3. Ensure the new password is different from your current password
  4. Check that Caps Lock is not enabled
  5. Try typing the password in a text editor first, then copy and paste it

Forgot Your Current Password?​

If you've forgotten your current password and can't change it:

  1. Log out of your account
  2. Go to the login page
  3. Click "Forgot Password"
  4. Follow the instructions to reset your password via email
  5. After resetting, you can log in with your new password

Best Practices Summary​

Do ✅Don't ❌
Use at least 12 charactersUse common words like "password"
Mix uppercase, lowercase, numbersUse personal info like birthdays
Change password every 3-6 monthsReuse passwords from other sites
Use a password managerWrite passwords on sticky notes
Enable additional security featuresShare your password with others