🌐 Social Media Settings

The Social Media settings allow you to connect your personal social media profiles. These links help customers identify and connect with you when they engage in conversations through your provider account. By sharing your social media links, customers can learn more about who they're talking to and build trust in your interactions.

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Overview

Your Social Media Settings include personal profile links:

• Social Media Profiles: Connect your personal social media accounts

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Important: These social media links are connected to your user account, not your Vendor/Provider Profile. When customers make conversations with you through your provider account, they can view these social media links to know who they're connecting with. This helps customers identify the person behind the provider account and builds transparency in your interactions.

How It Works

When you connect your social media profiles to your user account:

1. Customer Conversations: When customers initiate conversations with you through your provider account, they can view your social media links
2. Identity Verification: Customers can see who they're actually talking to by checking your social media profiles
3. Trust Building: Sharing your personal profiles helps build trust and transparency in customer relationships

This feature helps bridge the gap between your provider account and your personal identity, making interactions more personal and trustworthy.

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Social Media Profiles

Connect your personal social media profiles so customers can identify you and learn more about who they're communicating with. These links help build trust and transparency in your customer interactions.

Twitter URL

Field	Details
What it is	Link to your personal Twitter/X profile
Required	Optional
Format	Must be a valid URL if provided
Example	https://twitter.com/yourusername

tip

Share your personal Twitter/X profile so customers can learn more about you and verify your identity.

Facebook URL

Field	Details
What it is	Link to your personal Facebook profile or page
Required	Optional
Format	Must be a valid URL if provided
Example	https://facebook.com/yourusername

tip

Customers can view your Facebook profile to better understand who they're connecting with.

LinkedIn URL

Field	Details
What it is	Link to your personal LinkedIn profile
Required	Optional
Format	Must be a valid URL if provided
Example	https://linkedin.com/in/yourusername

tip

Your LinkedIn profile helps customers see your professional background and build trust in your interactions.

Instagram URL

Field	Details
What it is	Link to your personal Instagram profile
Required	Optional
Format	Must be a valid URL if provided
Example	https://instagram.com/yourusername

tip

Share your Instagram profile to give customers a more personal view of who they're communicating with.

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Updating Social Media Settings

Step-by-Step Process

1. Navigate to Settings > Social Media
2. Fill in the social media URLs for your personal profiles
3. Add contact information for direct customer communication
4. Configure support channels for customer assistance
5. Click "Save" or "Update" to save your changes
6. Wait for the success message confirming your changes were saved

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Remember: These settings are for your user account, not your Vendor/Provider Profile. When customers interact with you through your provider account, they can view these social media links to identify who they're connecting with.

URL Format Requirements

All URL fields must follow these requirements:

• Start with http:// or https://
• Be a valid, accessible web address
• Point to your actual personal profiles or pages

warning

Invalid URLs will cause validation errors. Always test your URLs before saving.

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Best Practices

Social Media

1. Use Your Personal Profiles: Link to your actual personal social media accounts that customers can view
2. Keep URLs Updated: If you change handles or create new accounts, update your settings
3. Complete All Relevant Profiles: Add all social platforms where you have an active presence
4. Verify Links Work: Test each link to ensure it goes to the correct page
5. Build Trust: Sharing your social media helps customers identify and trust you during conversations

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Troubleshooting

Social Media URLs Not Saving

Problem: Your social media URLs don't save or show validation errors.

Solutions:

• Verify the URL starts with http:// or https://
• Make sure the URL is properly formatted
• Check that the URL doesn't contain special characters
• Try copying the URL directly from your browser's address bar

Contact Information Not Displaying

Problem: Your contact information doesn't appear to customers.

Solutions:

• Make sure you've saved your changes by clicking "Save" or "Update"
• Verify the information is entered in the correct fields
• Check that your user account settings are properly configured
• Try refreshing the page and re-entering the information

Customers Can't See My Social Media Links

Problem: Customers can't view your social media links during conversations.

Solutions:

• Ensure you've saved your social media settings in your user account
• Verify that the links are valid and accessible
• Remember that these links are shown from your user account, not your provider profile
• Check that you're viewing the conversation from the correct account context