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🔧 Troubleshooting

Quick solutions to common issues on the Incentise platform

🎯 Overview​

This guide helps you resolve common issues while using Incentise. Follow these solutions to quickly get back to earning rewards.

🔐 Login & Account Issues​

Can't Log In​

Password Problems:

  • Use "Forgot Password" link to reset your password
  • Check that Caps Lock is off
  • Ensure you're using the correct email address

Account Issues:

  • Wait 15-30 minutes if you've made too many login attempts
  • Clear your browser cache and cookies
  • Try using a different browser (Chrome, Firefox, Safari)
  • Try incognito/private browsing mode

Account Access Problems​

Account Not Found:

  • Verify you're using the correct email address
  • Check if your email is verified
  • Contact support if you need account recovery

💡 Incentive Request Issues​

Can't Submit Request​

Common Solutions:

  • Fill out all required fields
  • Check file size limits for uploads
  • Refresh the page and try again
  • Check your internet connection

Request Status Problems​

Status Not Updating:

  • Refresh the page to see the latest status
  • Check your email for update notifications
  • Allow time for business processing
  • Contact the business directly if needed

Can't Message Business:

  • Ensure your request is active
  • Check that your message is clear and professional
  • Allow time for business response
  • Contact support if no response after reasonable time

💰 Incentive & Payout Issues​

Incentive Not Appearing​

Common Solutions:

  • Ensure your request was fully approved
  • Verify all required actions were completed
  • Allow time for processing
  • Refresh the page and clear browser cache

Payout Problems​

Payout Not Processing:

  • Verify your payout account details are correct
  • Ensure sufficient available balance
  • Check that your payout account is verified
  • Allow time for processing (can take 1-3 business days)

Can't Add Payout Account:

  • Ensure all account details are accurate
  • Complete account verification if required
  • Check that account type is supported
  • Contact support for verification help

⚙️ Settings & Profile Issues​

Can't Update Profile​

Common Solutions:

  • Fill out all required fields
  • Check file size limits for profile pictures
  • Ensure information meets format requirements
  • Try refreshing the page

Password Change Issues​

Common Solutions:

  • Ensure current password is correct
  • Meet all password requirements (length, special characters)
  • Ensure new passwords match
  • Contact support if account is locked

🌐 Technical Issues​

Website Not Loading​

Browser Issues:

  • Check your internet connection
  • Clear browser cache and cookies
  • Update your browser to the latest version
  • Try a different browser
  • Disable ad blockers or browser extensions

Slow Performance​

Performance Solutions:

  • Close unnecessary browser tabs
  • Check your internet speed
  • Clear browser data and cache
  • Restart your browser
  • Try a different network connection

🆘 Getting Help​

Contact Support​

Before Contacting Support:

  1. Try the quick fixes below
  2. Check if the issue is widespread by refreshing
  3. Gather details about the problem

Contact Information:

  • Help documentation for detailed guides
  • Support team for technical issues
  • Include screenshots if helpful

📋 Quick Fix Checklist​

Try These First:

  • Refresh the page
  • Clear browser cache and cookies
  • Check internet connection
  • Try different browser
  • Try incognito/private mode
  • Check that information is entered correctly

Prevention Tips:

  • Keep your browser updated
  • Use secure internet connections
  • Regularly check account settings
  • Keep payout information up to date

🔗 Quick Links​

Essential Resources​

Still having issues? Contact our support team for personalized assistance!