Incentive Request Program

What is the Incentive Request Program?

The Incentive Request Program is a platform feature that allows users to request incentives (cashback, discounts) for products and services they want to purchase or already purchase or subsribe. It's a community-driven system where users can:

• Browse available incentive programs for various products and services
• Submit incentive requests to earn incentives when they make purchases
• Track their requests and see the status of their incentives
• View all community requests to understand what others are requesting
• Manage their incentive journey from request to payout
• Edit and delete requests when they are still in process
• Manage uploaded files during the application process

How It Works

1. Program Discovery

• Use the search bar at the top of the page to find products or services
• Browse through available incentive request programs
• Each program shows the product/service name and description
• Programs display statistics like total requests, received incentives, and views

2. Program Overview

When you select a program, you'll see:

Program Header Card:

• Product/Service name and description
• "Visit Website" button to go to the official site
• Statistics showing:
  • Total incentive requests made
  • Total incentives received by the community
  • Share options for social media platforms

3. Submitting Your Request

Step 1: Fill Out the Request Form

• Customer Type: Choose whether you're a "Prospect Customer" (new) or "Existing Customer"
• Incentive Type: Select your preferred incentive (Cashback, Discount)
• Request Message: Write a detailed message explaining:
  • Why you want this product/service
  • How you plan to use it
  • What incentive would motivate your purchase
• Message Privacy: Option to mask your message in public view

Step 2: Template Suggestions

• Use pre-written templates to help structure your request
• Navigate through different template suggestions
• Customize the template to fit your specific needs

Step 3: Submit

• Review your request details
• Submit your incentive request
• Your request will be visible in the community

4. Viewing Requests

Two Main Tabs:

"All Requests" Tab:

• View all incentive requests from the community
• See requests from other users for the same product/service
• Browse through paginated results
• Each request shows:
  • Username and profile picture
  • Request message
  • Customer type (Prospect/Existing)
  • Incentive type (Cashback/Discount/Gift)
  • Request status
  • Timestamp

"My Requests" Tab:

• View only your submitted requests (requires login)
• Track the status of your own requests
• Edit your existing requests if needed
• See detailed information about your incentive journey

5. Request Details Sheet

When you click on a request (especially your own), you can view detailed information:

For Your Requests:

• Request Information: Your original message and details
• Status Tracking: Current status of your request
• Action Requirements: Any steps you need to complete
• Link Clicking: If required, click the provided link to visit the product
• Receipt Upload: Upload purchase receipts if required
• Payout Management: Select payout account for cashback
• Status Updates: Update your request status as you complete actions

Key Features in Details:

• Link Click Tracking: Record when you visit the product website
• Receipt Upload: Upload proof of purchase
• Payout Account Selection: Choose where to receive your cashback
• Status Updates: Mark when you've followed instructions
• Revision Requests: Update your request if needed

Key Features

Request Management

• Create new incentive requests
• Edit existing requests
• Track request status
• View community requests
• Delete requests when status is still in process
• Manage uploaded files during application process

Status Tracking

The incentive request process follows a detailed status progression with 13 different statuses:

Initial Submission:

• Being Processed: Your request has been submitted and is being processed by the system

Request Processing:

• Request Sent: Incentise has sent your request to the business owner for review

Business Response:

• Awaiting Your Application: Business has noticed your request, agreed to your application, and provided instructions on how to apply for the incentive
• No Response: After several attempts, the business has not responded to your request
• Under Review: Your request is currently under review by the business

Business Decision:

• Approved: Business has approved your request
• Declined: Business has rejected your request

Application Process:

• Application Completed: You have already followed the business instructions and completed the required actions

Revision Process:

• Business Requested Revision: Business has requested revisions to your application
• Incentise Requested Revision: Incentise has requested revisions to your application
• Revision Sent to Business: You have fixed the revision and submitted it back to the business
• Revision Sent to Incentise: You have fixed the revision and submitted it back to Incentise

Final Status:

• Received: Incentive has been successfully given to you:
  • For cashback: Money has been sent to your payout account
  • For discount: Discount code has been attached to your account

Incentive Types

• Cashback: Receive money back after purchase
• Discount: Get a discount code or reduced price

Customer Types

• Prospect Customer: New customer to the product/service
• Existing Customer: Already using the product/service

Privacy Options

• Mask your request message in public view
• Control what information is visible to others

Social Features

• Share programs on social media (WhatsApp, Twitter, Facebook, Telegram)
• Copy direct links to programs
• View community engagement statistics

Best Practices

Writing Effective Requests

1. Be Specific: Explain exactly what you want and why
2. Show Intent: Demonstrate genuine interest in the product/service
3. Be Realistic: Request reasonable incentives
4. Follow Instructions: Complete all required actions promptly
5. Stay Engaged: Monitor your request status regularly

Maximizing Success

1. Complete All Actions: Follow through with link clicks and receipt uploads
2. Keep Receipts: Save purchase receipts for verification
3. Update Status: Mark completed actions in the details sheet
4. Be Patient: Some requests take time to process
5. Engage with Community: Learn from other users' requests

Troubleshooting

Common Issues

• Login Required: Some features require you to be logged in
• Request Not Found: Check if the program is still active
• Upload Failures: Ensure receipt files are in supported formats
• Status Not Updating: Refresh the page or contact support

Getting Help

• Use the suggestion feature if a product/service isn't available
• Contact support for technical issues
• Check the FAQ section for common questions

Privacy and Security

• Your personal information is protected
• Request messages can be masked for privacy
• Receipt uploads are secure and private
• Payout account information is encrypted

The Incentive Request Program is designed to create a win-win situation where users can earn rewards for purchases they want to make, while businesses gain valuable customer insights and engagement.

Managing Your Requests

Editing and Deleting Requests

When Can You Edit/Delete? You can edit or delete your incentive requests only when the status is still in the initial processing phase and hasn't been sent to the business yet. This includes:

• Being Processed: Your request has been submitted and is being processed by the system

How to Edit Your Request:

1. Go to the "My Requests" tab in the incentive request program
2. Find the request you want to edit
3. Click on the request to open the details sheet
4. Look for the "Edit Request" button (only visible when editing is allowed)
5. Modify your request details:
   • Customer Type (Prospect/Existing)
   • Incentive Type (Cashback/Discount)
   • Request Message
   • Message Privacy settings
6. Click "Save Changes" to update your request

How to Delete Your Request:

1. Go to the "My Requests" tab in the incentive request program
2. Find the request you want to delete
3. Click on the request to open the details sheet
4. Look for the "Delete Request" button (only visible when deletion is allowed)
5. Confirm the deletion in the popup dialog
6. Your request will be permanently removed from the system

Important Notes:

• Once a business has reviewed your request, you can no longer edit or delete it
• Deleting a request is permanent and cannot be undone
• Editing a request will update the timestamp and may affect your position in the queue
• Status changes (like "Approved" or "Rejected") will lock the request from further editing

Managing Uploaded Files

When Can You Delete Files? You can delete uploaded files only when the request status is "Awaiting Your Application". This status means the business has noticed your request, agreed to your application, and provided instructions on how to apply for the incentive.

Types of Files You Can Manage:

• Receipt uploads: Proof of purchase documents
• Screenshots: Evidence of completed actions
• Other supporting documents: Any additional files required by the business

How to Delete Uploaded Files:

1. Go to the "My Requests" tab in the incentive request program
2. Find the request with status "Awaiting Your Application"
3. Click on the request to open the details sheet
4. Scroll to the "Uploaded Files" section
5. Find the file you want to delete
6. Click the "Delete" button (trash icon) next to the file
7. Confirm the deletion in the popup dialog
8. The file will be removed from your request

How to Upload New Files:

1. In the request details sheet, find the "Upload Files" section
2. Click "Choose File" or drag and drop files
3. Select the files you want to upload
4. Click "Upload" to add them to your request
5. Files will appear in the "Uploaded Files" list

File Management Best Practices:

• Keep receipts organized: Upload clear, readable images of your purchase receipts
• Use appropriate formats: Upload files in JPG, PNG, or PDF format
• Don't delete files unnecessarily: Only delete files if you need to replace them with better versions
• Check file requirements: Ensure your files meet the business's requirements
• Backup important files: Keep copies of important documents on your device

Important Notes:

• File deletion is permanent and cannot be undone
• You can upload multiple files for the same request
• File size limits may apply (check the upload interface for limits)
• Once status changes from "Awaiting Your Application", file management may be restricted
• Business review: The business will review your uploaded files to verify your eligibility

Applying to Receive Your Incentive

When Business Approves Your Request

After your incentive request is processed and the business has agreed to your application, the status will change to "Awaiting Your Application". This means the business has noticed your request, agreed to your application, and provided instructions on how to apply for the incentive.

The application process differs depending on your incentive type. Choose the appropriate guide below:

Applying for Cashback Incentives

Cashback Application Overview

Cashback incentives provide you with money back after your purchase. You'll need to set up a payout account to receive your cashback.

Step-by-Step Cashback Application Process

Step 1: Access Your Cashback Request Details

1. Go to the "My Requests" tab in the incentive request program
2. Find your cashback request with status "Awaiting Your Application"
3. Click on the request to open the Cashback Request Details Sheet
4. Review all the information provided by the business

Step 2: Review Cashback Information

In the cashback details sheet, you'll see:

Incentive Information:

• Currency: The currency for your cashback (e.g., USD, EUR)
• Incentive Amount: The cashback amount you'll receive
• Action Locking: Requirements you must complete
• Payout Schedule: When you'll receive your cashback
• Payout Account: Where your cashback will be sent

Application Requirements: The business may require one or more of the following actions:

Step 3: Complete Required Actions

A. Click the Product Link (if required)

• If the business requires you to visit their website:
  • Read the link instruction provided
  • Click the "Visit Link" button to open the product website
  • The system will automatically track your visit
  • Check the "Already Clicked the Link" checkbox when done

B. Upload Receipt (if required)

• If the business requires proof of purchase:
  • Read the receipt upload instruction
  • Click "Upload Receipt" to select your purchase receipt
  • Supported formats: JPG, PNG, PDF
  • Ensure the receipt is clear and readable
  • Check the "Already Uploaded the Receipt" checkbox when done

C. Follow General Instructions (if provided)

• If the business provides additional instructions:
  • Read the general instruction carefully
  • Complete any additional requirements
  • Check the "Already Followed General Instruction" checkbox when done

Step 4: Set Up Payout Account (Cashback Specific)

1. In the "Select Payout Account to earn cashback" section:
   • Choose your preferred payout method from the dropdown
   • Available options depend on your verified accounts (PayPal, bank transfer, etc.)
   • Select the account where you want to receive your cashback
2. Click "Update Payout Account" to save your selection

Step 5: Verify All Requirements

Before submitting your cashback application:

• ✅ All required links have been clicked
• ✅ All required receipts have been uploaded
• ✅ All general instructions have been followed
• ✅ Payout account has been selected
• ✅ All checkboxes are marked as completed

Cashback Status Progression

1. Awaiting Your Application → Business has agreed to your application and provided instructions
2. Application Completed → You have completed all required actions
3. Under Review → Business is reviewing your application
4. Approved → Business has approved your cashback request
5. Received → Your cashback has been sent to your payout account

Applying for Discount Incentives

Discount Application Overview

Discount incentives provide you with discount codes or reduced prices for products/services. You'll receive a discount code to use during your purchase.

Step-by-Step Discount Application Process

Step 1: Access Your Discount Request Details

1. Go to the "My Requests" tab in the incentive request program
2. Find your discount request with status "Awaiting Your Application"
3. Click on the request to open the Discount Request Details Sheet
4. Review all the information provided by the business

Step 2: Review Discount Information

In the discount details sheet, you'll see:

Incentive Information:

• Discount Code: The discount code provided by the business
• Discount Status: Whether the code is Active, Inactive, or Expired
• Copy Function: Easy copy-to-clipboard feature for the discount code

Application Requirements: The business may require one or more of the following actions:

Step 3: Complete Required Actions

A. Click the Product Link (if required)

• If the business requires you to visit their website:
  • Read the link instruction provided
  • Click the "Visit Link" button to open the product website
  • The system will automatically track your visit
  • Check the "Already Clicked the Link" checkbox when done

B. Upload Receipt (if required)

• If the business requires proof of purchase:
  • Read the receipt upload instruction
  • Click "Upload Receipt" to select your purchase receipt
  • Supported formats: JPG, PNG, PDF
  • Ensure the receipt is clear and readable
  • Check the "Already Uploaded the Receipt" checkbox when done

C. Follow General Instructions (if provided)

• If the business provides additional instructions:
  • Read the general instruction carefully
  • Complete any additional requirements
  • Check the "Already Followed General Instruction" checkbox when done

Step 4: Use Your Discount Code (Discount Specific)

1. In the "Incentive Information" section:
   • View your discount code in the Discount Code Card
   • Check the status: Active (green), Inactive (gray), or Expired (red)
   • Click the "Copy" button to copy the code to your clipboard
   • Use the code during checkout on the business website

Step 5: Verify All Requirements

Before submitting your discount application:

• ✅ All required links have been clicked
• ✅ All required receipts have been uploaded
• ✅ All general instructions have been followed
• ✅ Discount code has been copied/used
• ✅ All checkboxes are marked as completed

Discount Status Progression

1. Awaiting Your Application → Business has agreed to your application and provided instructions
2. Application Completed → You have completed all required actions
3. Under Review → Business is reviewing your application
4. Approved → Business has approved your discount request
5. Received → Your discount code has been attached to your account

Key Differences Between Cashback and Discount Applications

Feature	Cashback	Discount
What You Receive	Money back to your account	Discount code for purchase
Payout Account	Required - must select account	Not required
Discount Code	Not applicable	Provided in card format
Copy Function	Not applicable	Copy code to clipboard
Status Tracking	Tracks payment to account	Tracks code usage
Application Focus	Receipt verification + payout setup	Code usage + receipt verification

Complete Status Flow Overview

Understanding Your Request Journey

The incentive request process follows a detailed 13-step status progression. Here's what happens at each stage:

1. Initial Submission (Being Processed)

• You submit your incentive request
• System processes your submission
• You can still edit/delete your request at this stage

2. Request Forwarding (Request Sent)

• Incentise sends your request to the business owner
• Business receives notification of your request
• You can no longer edit/delete your request

3. Business Response Phase

• Awaiting Your Application: Business agrees to your application and provides instructions
• No Response: Business doesn't respond after multiple attempts
• Under Review: Business is actively reviewing your request

4. Business Decision

• Approved: Business approves your request
• Declined: Business rejects your request

5. Application Process

• Application Completed: You complete all required actions

6. Revision Process (if needed)

• Business Requested Revision: Business requests changes to your application
• Incentise Requested Revision: Incentise requests changes
• Revision Sent to Business: You submit revised application to business
• Revision Sent to Incentise: You submit revised application to Incentise

7. Final Outcome

• Received: You successfully receive your incentive

What You Can Do at Each Status

Status	Can Edit Request	Can Delete Request	Can Manage Files	Can Apply
Being Processed	✅ Yes	✅ Yes	❌ No	❌ No
Request Sent	❌ No	❌ No	❌ No	❌ No
Awaiting Your Application	❌ No	❌ No	✅ Yes	✅ Yes
No Response	❌ No	❌ No	❌ No	❌ No
Under Review	❌ No	❌ No	❌ No	❌ No
Approved	❌ No	❌ No	❌ No	❌ No
Declined	❌ No	❌ No	❌ No	❌ No
Application Completed	❌ No	❌ No	❌ No	❌ No
Business Requested Revision	❌ No	❌ No	❌ No	❌ No
Incentise Requested Revision	❌ No	❌ No	❌ No	❌ No
Revision Sent to Business	❌ No	❌ No	❌ No	❌ No
Revision Sent to Incentise	❌ No	❌ No	❌ No	❌ No
Received	❌ No	❌ No	❌ No	❌ No

Managing Your Application (Both Types)

Viewing Application History

In the details sheet, you can view:

• Visited URLs: History of links you've clicked
• Uploaded Receipts: All receipts you've submitted
• Application Status: Current progress of your application

Updating Your Application

• Edit Requirements: You can uncheck and recheck requirements if needed
• Upload Additional Files: Add more receipts if required
• Change Payout Account (Cashback only): Update your payout account selection
• Follow New Instructions: Complete any additional requirements

File Management

• Delete Files: Remove uploaded files when status is "Awaiting Your Application"
• Replace Files: Upload better versions of receipts
• Multiple Files: Upload several receipts for the same request

Automatic Status Updates

Once you complete all requirements and check all the required boxes, the system will automatically update your request status to indicate that you have completed the application process.

Important Application Tips

Before Starting:

• Read All Instructions: Carefully review all business requirements
• Prepare Documents: Have your receipts ready in supported formats
• Verify Payout Account (Cashback): Ensure your payout account is verified
• Check Requirements: Understand exactly what you need to complete

During Application:

• Follow Instructions Exactly: Complete requirements as specified
• Keep Receipts Clear: Ensure uploaded files are readable
• Complete All Steps: Don't skip any required actions
• Save Progress: Your progress is saved automatically
• Copy Discount Codes (Discount): Use the copy function for easy access

After Application:

• Monitor Status: Check your request status regularly
• Respond to Updates: Address any revision requests promptly
• Keep Records: Save copies of your receipts and communications
• Be Patient: Processing times vary by business

Troubleshooting Application Issues

Common Problems:

• Link Not Working: Try refreshing the page or contact support
• Upload Failed: Check file format and size limits
• Payout Account Missing (Cashback): Verify your payout accounts are set up
• Discount Code Not Working: Check if the code is active and not expired
• Status Not Updating: Refresh the page or wait a few minutes

Getting Help:

• Contact Support: For technical issues with the application process
• Check FAQ: For common questions about incentives
• Review Instructions: Re-read business requirements carefully
• Try Again: Some actions can be retried if they fail

Application Best Practices

1. Complete Requirements Promptly: Don't delay completing your application
2. Follow Instructions Carefully: Pay attention to all business requirements
3. Keep Receipts Organized: Maintain clear records of your purchases
4. Verify Information: Double-check all details before submitting
5. Stay Engaged: Monitor your application status regularly
6. Respond Quickly: Address any revision requests immediately
7. Be Honest: Provide accurate information and genuine receipts
8. Follow Up: Contact support if you have questions or issues
9. Copy Discount Codes (Discount): Use the copy function for easy access
10. Verify Payout Accounts (Cashback): Ensure your payment method is set up

The application process is designed to be straightforward and user-friendly. By following these steps carefully, you'll maximize your chances of successfully receiving your incentive.