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Customer Users FAQ

Common questions and answers for customer users

Benefits for Customers​

Q: What are the benefits of this web app for customers?

A:

  1. Request-based Cashback & Discount: Customers don't have to wait for promotions—they can actively request incentives from businesses.

  2. Transparent Opportunity: All cashback/discount requests and outcomes are publicly visible, helping customers discover real offers others are getting.

  3. More Power to Customers: Shifts control—customers can tell businesses what they want and see if the business responds.

  4. Discover New Businesses Offering Incentives: Customers can find businesses they didn't know about that are willing to give discounts or cashback.

  5. Save More with Every Transaction: Encourages users to seek savings before they buy, leading to better financial decisions.

💡 What Makes This Web App Different?​

Q: How is this web app different from current tools or solutions?

A:

  1. Customer-Initiated Requests: Most cashback tools are business-initiated (fixed campaigns); your app allows customer-driven incentive requests.

  2. Two-Way Engagement: Unlike passive cashback apps, this platform creates a two-way communication where businesses respond directly to customer intent.

  3. Publicly Visible Deals: Transparency of each request and approval builds community trust and drives viral engagement.

  4. Incentive as a Social Signal: Seeing others get cashback/discounts can encourage more users to participate and businesses to compete.

  5. Not Just Passive Tracking: It's not a tool that passively tracks purchases—it empowers negotiation before the purchase happens.

Account Setup​

Q: How do I create a customer account?
A: Go to our signup page, select "Customer" as your user type, and complete the registration. Verify your email to start requesting incentives.

Q: Is my personal information secure?
A: Yes! We use industry-standard encryption and never share your personal information with businesses without your consent.

Q: Can I change my account type later?
A: No, account types are fixed. If you need both business and customer features, you'll need to create separate accounts.

Requesting Incentives​

Q: How does it work for customers? A: You browse or search for a brand and business on Incentise, submit an incentive request, and if approved, complete the requirements to earn your incentive.

Q: How do I know if my request was approved?
A: You'll receive email notifications and can check your dashboard for request status updates.

Q: What if my request is denied?
A: The business will provide a reason for denial. You can try requesting different incentives or from other businesses.

Q: Are all the listings on this website verified by the actual business owners?
A: No, not all listings have been claimed or verified by the original business owners. Our platform curates and displays businesses even before we contact or receive confirmation from them. This helps customers express interest and request incentives early.

Q: Who provides the incentive if I submit a request?
A: Incentives can only be provided by the original business owner. When you submit an incentive request, we forward it to the owner of the listed website. We verify ownership by contacting them via the contact details on their official site (email, chat, etc.).

Q: What happens after I request an incentive for a business that hasn't been claimed yet?
A: We reach out to the business owner to verify their identity. They must claim their listing to confirm they are the rightful owner. Once they complete the claim process, they can respond to your request and provide the incentive if they choose to.

Q: How do I know if a product or service has been claimed by the original business owner?
A: You will see the business's official logo displayed at the top of the incentive request program card. This indicates that the listing has been claimed and verified by the original owner.